So I got a call at like 8:30 this morning from Staples. The guy told me my computer was ready to pick up. I tried to tell him that our computer was busted and we already bought a new one, but he informed me that the old tech was an idiot and did everything wrong. So he's the new tech and he fixed it.
Now we have better computer, though, hahaha. I wonder what we'll do with the old one.